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Working in Teams
Key Learning Outcomes Recognise that a team should have common purpose. Differentiate between a “working group” and a “team”. Understand the characteristics of an effective team. Recognise the benefits of a high-performing and effective team for your business. Article In their Harvard Business Review article, “The discipline of teams”, experts Jon Katzenbach and Douglas Smith…
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Reward and Recognition
Key Learning Outcomes Understand how a reward and recognition strategy can have an impact on your business’s productivity and profitability. Distinguish between “rewards” and “recognition” programs. Ensure that a reward program is based on your business’s goals, the target levels are appropriate and the program is clearly communicated to your team. Learn about the different…
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Maslow’s Hierarchy of Needs
Key Learning Outcomes Learn about the well-known theory of motivation developed by Abraham Maslow in 1943, and how it can be applied to your business. Outline Maslow’s five categories or hierarchy of primary needs. Explain how you can apply the theory to your business so that your team is encouraged to meet their potential. Recognise…
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Job Specification
Key Learning Outcomes Recognise the need for strategic hiring of new staff to ensure your business receives the maximum return on investment. Document the requirements of a job and the qualities of the successful applicant before commencing the recruitment process. Apply our step-by-step guide to building a job profile for a new role or a…
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Selection Process
Key Learning Outcomes Recognise that a structured selection process will assist you to hire the right staff and save your business time and money. Adopt our attraction strategy to create an extensive list of applicants for your business to select from. Look at both internal and external sources when searching for potential candidates. Use our…
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Orientation Process
Key Learning Outcomes Understand the importance of the orientation process in ensuring your new employees are productive within a short time frame. Learn about the three phases of the orientation process. Understand some of the key features to consider when developing your orientation process. Recognise the value of new employees spending the time becoming familiar…
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Job Design
Key Learning Outcomes Recognise that a job needs to be structured so it motivates and engages an employee. Learn about the five key job characteristics. Identify employees’ three core psychological states: meaningfulness, responsibility and knowledge of results. Adopt our job design strategies to enhance employee motivation. Article Job design is about how to build a…
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Free Article – Hiring New Employees
Key Learning Outcomes Understand the value of developing sound human resources systems when striving for increased staff efficiency and productivity. Recognise that hiring the wrong person can potentially harm your business in terms of lost productivity, income, clients and valuable employees. Use our guide to implement a hiring strategy in your business. Learn about the…
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Employee Engagement
Key Learning Outcomes Identify your employees that are “engaged” or emotionally connected to your business and its vision, and have a positive impact on the bottom line. Outline the results of studies on employee engagement conducted in several countries. Learn about the “ten C’s of employee engagement” devised by Crim and Seijts in 2006. Understand…