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Leadership Traits
Key learning outcomes: Recognise that leaders share common traits. Learn that a positive attitude is invaluable during challenging and threatening situations. Distinguish between good and mediocre leaders with respect to their vision, communication and commitment. Understand the importance of honesty, empathy, consistency and flexibility in developing leadership skills. Article Think of a leader that you…
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Sources Of Power
Key learning outcomes: Improve your leadership skills. Learn that power and leadership are interrelated. Identify the advantages and disadvantages of exercising reward power. Distinguish between legitimate and coercive power. Recognise referent power and its relationship to expert power. Article Power and leadership are closely linked. People tend to follow those with power, and as a…
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Management By Walking Around
Key Learning Outcomes Implement management by walking around (MBWA) in your business to lift morale and productivity. Recognise the value in engaging in MBWA on a regular basis and adopting an informal and relaxed manner. Acknowledge the need to include all employees in your “walks” over a reasonable time frame, on a one-on-one basis. Adopt…
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One On One Coaching
Key Learning Outcomes A well conducted coaching program will improve performance in individuals and across your entire business. Coaching provides the added benefit of identifying issues before they become bigger problems. Learn how to conduct powerful one-on-one coaching sessions with your team. Understand that a successful coaching program requires planning and discipline. Use our step…
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Understanding Leadership
Key Learning Outcomes Outline the different perceptions of “leadership” in a business. Distinguish between management and leadership, and examine the role of both in your business. Learn how to determine if you are a successful leader. Describe the characteristics that good leaders may have in common. Article For many owners and managers of small- to…
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Situational Leadership
Key Learning Outcomes Learn to adapt your leadership style to your business’s changing circumstances and situations. Outline the six leadership styles described by psychologist Daniel Goleman and used interchangeably by executives. Assess the suitability of your leadership style as your team develop and gain experience. Understand that when your business is experiencing difficulties, you need…
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Emotional Intelligence
Key Learning Outcomes Define “emotional intelligence” as the level of awareness of your own and other people’s emotions. Understand that emotional intelligence is a key skill requirement for those in leadership roles, and is equally important in large and small businesses where you need to lead by example and develop your team’s emotional intelligence skills.…
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The Process of Team Development
Key Learning Outcomes Understand the positive impact of effective teamwork and management on your business’s productivity. Learn about the model introduced in 1965 by psychologist, Dr Bruce Tuckman, which outlines the five stages of team development: forming, storming, norming, performing and adjourning. Demonstrate that you can manage issues as they arise which enables your team…
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Introduction to People Management
A chain is only as strong as it’s weakest link. Learn how to build strength into your team. Increasing employee engagement levels will have a direct impact on the bottom line of your business. Use our articles on engagement and motivation to see productivity and profitability increase. A fish always rots from the head down.…
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Free Article – Effective Meetings
Key Learning Outcomes Establish the purpose and goal of the meeting, and confirm that it is necessary. Recognise that meetings are opportunities for you to share and distribute information, build commitment and for problem-solving and decision-making. Identify who should attend the meeting and where and when it should be held, and what should be included…