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Free Article – Dealing With Customer Complaints
Key learning outcomes: Establish that customer complaints have both negative and positive implications for a business. Implement a process for dealing with customer complaints to ensure your staff apply a consistent and professional approach. Understand that it is better to seek solutions than look for someone to blame when things go wrong. Acknowledge the power…
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Managing Resistance to Change
Key learning outcomes: Learn that most failures in change implementation are the result of resistance from those who will be directly impacted. Conclude that transparency is crucial when introducing change in a business. Determine that employees need reassurance, and training if necessary, to overcome fear or a lack of confidence in times of change. Acknowledge…
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The OODA Loop
Key learning outcomes: Learn about the four stages of the model – observe, orient, decide and act. Acknowledge the impact of the information-gathering process on the decisions you make. Explain why people may interpret information differently. Demonstrate the benefits of resolving situations swiftly. Article: The OODA (observe, orient, decide and act) loop is a proven…
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Free Article – Top 10 Tips for Business Travel
Key learning outcomes: Acknowledge that while business travel may appear to be glamourous, it is also a cause of stress for some travellers. Determine that the more preparation you undertake, the more straightforward your business trips will be. Implement a strategy to ensure your technology works for you during your travels. Understand the importance of…
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Free Article – Forming New Habits
Key learning outcomes: Learn about Maltz’s theory that habits take a least 21 days to form, and sometimes much longer. Recognise that a behaviour is considered a habit when it becomes second nature. Describe the three phases of habit formation that form Tim Bartlow’s model. Acknowledge that some habits are harder to form than others,…
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Setting Team Standards
Key learning outcomes: Learn that team standards shape the way a team functions and maximises a team’s effectiveness. Develop a process for your team to consult, discuss and decide on standards, including appropriate action when standards are not met. Determine that standards may relate to such areas as meetings, communication, commitments, problem-solving and behaviours. Acknowledge…
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Absolute Best Leadership Quiz
Leadership is one of the most important qualities to acquire as a business owner or manager. Through building on your leadership skills you will be able to enhance the performance of those around you and this will in turn improve the performance of your business. Our short quiz is designed to give you a base…
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Business Health Quiz
Knowledge is power! Our business health quiz will take just 5 minutes to complete and will give you an INSTANT assessment of your business, no requirement to enter any of your details! It covers our four key areas of business that we believe you need to be competent in to ensure long-term business success. At the completion…
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Introduction to Business Strategy
Don’t get left behind! If your business operating today the same as it did 6 or 12 months ago it is at serious risk Leave nothing to chance – use this section of the website to create a bright future for your business Learn how to create a business plan that will ensure long term…
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Free Article – Introduction to Client Nurture
Key Learning Outcomes Understand the importance of working to retain your clients and building on your existing business. Recognise that the more detailed your client information, the better your client nurture. Learn that a potential market can be broken down into four sectors: 100% loyal to your business, “open to adoption”, not loyal to anyone…
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Key Signs It Is Time To Stop Selling
Key learning outcomes: Recognise the verbal and non-verbal signs that indicate a potential buyer may proceed with a sale. Understand that signs of an imminent sale may be subtle. Acknowledge the benefits of listening carefully to the potential buyer and not focusing only on your sales pitch. Develop strategies for dealing with potential customers’ objections.…
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Make The First Seven Days Count
Key learning outcomes: Recognise that a well thought-out induction program will ensure a smooth and rewarding transition for new employees. Show empathy and build rapport in an employee’s early days in your business. Develop a detailed activity plan so new employees don’t feel uncertain or anxious. Use the probation period as an opportunity to regularly…
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Free Article – Ten Ways to Enhance you Value Proposition
Key learning outcomes: Learn that fine-tuning your value proposition can put you ahead of your competition. Develop strategies to build on your knowledge and expertise to secure your place in the market. Recognise the benefits of conducting customer reviews and responding to both positive and negative feedback. Acknowledge that your value proposition should be reviewed…
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Free Article – 10 Common Reasons Small Businesses Fail
Key learning outcomes: Learn that most small businesses fail within five years. Adopt practices generally associated with big businesses to your advantage. Develop systems to maximise operational efficiency. Analyse your potential market and the financial statistics to ensure the survival of your business. Article: The actual numbers vary depending on the research that you read,…
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How To Deal with Difficult People
Key learning outcomes: Understand that learning to deal with difficult people may increase your productivity. Assess your own behaviour if you find you are dealing with difficult people on a regular basis. Recognise the benefit of listening carefully and remaining calm in potentially heated situations. Identify situations where it may be necessary to alert a…
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Free Article – 10 Easy Steps to Improve Your Lifestyle
Key learning outcomes: Recognise that good health and stress-free living are on the decline in modern society. Implement some good food habits such as eating less processed and takeaway foods. Develop an exercise regime to suit your schedule. Acknowledge that there will be times when you or someone you know needs some assistance in life.…
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Communication Styles
Key learning outcomes: Understand that effective communication is a large part of business success. Learn about the five key communication styles so you can recognise them in everyday and business situations. Recognise that the style of communication used will vary depending on the situation. Adopt a system of self-review for when the outcome of a…
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Free Article – Managing Your Online Profile
Key learning outcomes: Acknowledge that your business needs an effective physical and online presence. Conclude that the more effort and money that is invested in your business’s website, the more customers will want to do business with you. Learn about the importance of search engine optimisation in maximising your business opportunities. Develop a social media…
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How to Coach an Under-Performing Salesperson
Key learning outcomes: Recognise the signs of under-performance such as low closing rate and low lead generation. Distinguish between lack of ability and lack of opportunity when analysing under-performance. Develop tools to lift an under-performer’s results. Understand the benefits of training and regular reviews to boost sales output. Article: One of the most important roles…