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Mind Mapping
Key Learning Outcomes Recognise that this centuries-old tool is still widely used in business and education. Understand how mind maps are used to summarise notes, problem-solving, and for clarifying and brainstorming ideas. Practise using the tool, guided by our description of each step. Learn about how we use technology when we brainstorm with our team…
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How to Complain and Get Results
Key Learning Outcomes Recognise that if you have to make a complaint, the way that you do it will have an impact on the results you achieve. Learn about the benefits of directing your complaint to the most senior person in an organisation, monitoring the timing of your complaint and using a positive and light…
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Activity Log
Key Learning Outcomes Learn about the benefits of recording the time you spend on both low-value and high-value activities so you can ultimately increase your productivity. Apply our four-step process for completing an activity log. Identify your low-value activities that should be delegated or are time wasters. Recognise the areas of your business where you…
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SMART Goals
Key Learning Outcomes Learn that for your business to succeed, you need to create clear and defined goals. Create goals that are SMART – specific, measureable, attainable, relevant and timed. Use our guide to devise goals that meet the SMART criteria. Recognise that SMART goals give your business a clear focus and direction, and will…
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Ideal Week
Key Learning Outcomes Learn that an ideal week maps out the activities you need to focus on with time allocated to each one, but at the same time acknowledging that not every week will go 100% to plan. Identify the benefits you will experience if you operate with an ideal week, such as building momentum,…
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Listening Skills
Key Learning Outcomes Distinguish between listening and hearing. Recognise that skilled listening is a desirable trait in business leaders and managers. Identify the benefits of effective listening for both your business and your personal life. Practise our tips for becoming an effective and active listener. Article “Most people do not listen with the intent to…
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80:20 Rule – The Pareto Principle
Key Learning Outcomes Learn about this well-known business principle, the Pareto principle, which originated in the 1800s and still has valuable applications in business today. Investigate why, for example, 20% of your wardrobe gets 80% of the wear or 80% of your productivity will come from 20% of your activities. Recognise that the key is…
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Self Leadership
Key Learning Outcomes Determine that self-leadership is influencing yourself so you develop the self-direction and self-motivation to carry out a task. Recognise the benefits of self-leadership include a sense of achievement and happiness which can flow through to your business and your team. Learn about the key elements of self-leadership, including goal-setting, constructive thought patterns,…
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Managing Distractions
Key Learning Outcomes Understand the impact of distractions on your time management and productivity. Learn to kick-start your day with a to-do list which recognises quick wins. Adopt a strategy to manage technology, including emails and social media. Apply deadlines to your work and work in time blocks to improve efficiency. Recognise that managing people…
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Free Article – Introduction to Time Management
Key Learning Outcomes Determine that the lack of time management skills will lead to mistakes, and increased and sustained stress levels and few rewards in your business. Understand that high stress levels during times of peak performance should be the exception rather than the rule. Show how you are investing your time and identify areas…