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The GROW Model
Learning outcomes: Adopt the four-stage questions-based model to help individuals and teams to design their own solutions. Use the model as a framework for gathering and assessing the goals, challenges, options and potential solutions without offering specific advice. Document both long and short-term goals and determine the best way forward to achieve these goals. Identify…
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Free Article – Top 10 Tips for Working From Home
Key learning outcomes: Implement a daily routine so you are productive, can avoid distractions and remain in regular contact with your colleagues and clients. Create a professional working environment that enables you to separate your work from your personal life. Develop a program of regular technology improvements to maximise your effectiveness and productivity. Adopt some…
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Eight Steps for Leading Change
Key learning outcomes: Understand that your business is constantly evolving in a changing marketplace. Apply Dr John Kotter’s internationally recognised eight-step model for leading change. Recognise that some of your staff may resist change, which can be a significant challenge when strengthening your business. Acknowledge the importance of communication and buy-in when implementing change initiatives.…
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Leadership Traits
Key learning outcomes: Recognise that leaders share common traits. Learn that a positive attitude is invaluable during challenging and threatening situations. Distinguish between good and mediocre leaders with respect to their vision, communication and commitment. Understand the importance of honesty, empathy, consistency and flexibility in developing leadership skills. Article Think of a leader that you…
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Free Article – What makes the good ones great?
Key learning outcomes: Recognise that hard work, good management and being solution-driven are key ingredients of success. Practice active listening to achieve positive outcomes. Develop goals and targets to indicate you are self-motivated and keen to succeed. Demonstrate that you know your product, market and customer. Article Having spent the last 17 years or so…
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Sources Of Power
Key learning outcomes: Improve your leadership skills. Learn that power and leadership are interrelated. Identify the advantages and disadvantages of exercising reward power. Distinguish between legitimate and coercive power. Recognise referent power and its relationship to expert power. Article Power and leadership are closely linked. People tend to follow those with power, and as a…
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Free Article – Case Study – Great Expectations
Key learning outcomes: Learn that personalised customer service is an essential ingredient for repeat business. Describe the relationship between your level of service and your customers’ expectations. Develop strategies for delivering outstanding customer experiences. Recognise that improving the customer experience does not necessarily involved spending money. Article This case study outlines the customer’s experience of…
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Free Article – Are You Suffering From Superhero-itis
Key Learning Outcomes Distinguish the more successful business owners and managers by their well-developed skills and unlimited energy. Recognise the symptoms of “superhero-itis” and the associated potential downside for your business. Identify ways to empower your team so they too become problem-solvers. Learn to set reasonable expectations for your clients and involve the entire team…
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Free Article – Prospecting for Success
Key learning outcomes: Understand that sales calls are an effective way to build your sales staff’s skill and confidence and overcome ‘sales reluctance’. Differentiate between making a sales call and leaving a phone message. Establish valid reasons for making sales calls, so that every call counts. Recognise the value of sales call preparation and planning.…
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Free Article – Top 10 Time Management Tips
Key learning outcomes: Explain the importance of time management to maximise your output and productivity. Create a to-do list on a daily basis and assign priorities to each task. Implement strategies for improving your time management skills both in your personal and working lives. Identify the distractions that reduce your effectiveness on a day-to-day basis.…