-
Free Article – Introduction to Client Nurture
Key Learning Outcomes Understand the importance of working to retain your clients and building on your existing business. Recognise that the more detailed your client information, the better your client nurture. Learn that a potential market can be broken down into four sectors: 100% loyal to your business, “open to adoption”, not loyal to anyone…
-
Self Leadership
Key Learning Outcomes Determine that self-leadership is influencing yourself so you develop the self-direction and self-motivation to carry out a task. Recognise the benefits of self-leadership include a sense of achievement and happiness which can flow through to your business and your team. Learn about the key elements of self-leadership, including goal-setting, constructive thought patterns,…
-
Managing Distractions
Key Learning Outcomes Understand the impact of distractions on your time management and productivity. Learn to kick-start your day with a to-do list which recognises quick wins. Adopt a strategy to manage technology, including emails and social media. Apply deadlines to your work and work in time blocks to improve efficiency. Recognise that managing people…
-
Surprise and Delight
Key Learning Outcomes Recognise that enhancing the customer experience will increase the likelihood of earning repeat or referral business. Learn some tips for delivering good service to your customers. Understand the consumer’s power and their ability to readily communicate a positive or negative experience. Practise our three-step exercise to capitalise on opportunities to surprise and…
-
Free Article – Introduction to Time Management
Key Learning Outcomes Determine that the lack of time management skills will lead to mistakes, and increased and sustained stress levels and few rewards in your business. Understand that high stress levels during times of peak performance should be the exception rather than the rule. Show how you are investing your time and identify areas…
-
Effective To-Do List
Key Learning Outcomes Creating a to-do list will ensure you use your time effectively, focus on important activities and feel in control. Learn about the importance of creating a new to-do list every day before you leave work. Understand the importance of focusing on the top priority tasks and those than can be carried out…
-
Urgent / Important Matrix
Key Learning Outcomes Learn about this time management tool that is particularly useful in today’s fast paced business world. Understand the theory behind the tool and the purpose of each of the four quadrants in the matrix. Complete our template to analyse where your time is being spent. Develop procedures that ensure you spend most…
-
Free Article – Introduction to Business Planning
Key Learning Outcomes Acknowledge Benjamin Franklin’s advice when he said “when you fail to prepare, you prepare to fail”. Understand that business planning is vital to your business’s ongoing success. Apply the Absolute Best step-by-step business planning process to put your business on the right path for the next 12 months, and beyond. Recognise that…