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Understanding Leadership
Key Learning Outcomes Outline the different perceptions of “leadership” in a business. Distinguish between management and leadership, and examine the role of both in your business. Learn how to determine if you are a successful leader. Describe the characteristics that good leaders may have in common. Article For many owners and managers of small- to…
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Situational Leadership
Key Learning Outcomes Learn to adapt your leadership style to your business’s changing circumstances and situations. Outline the six leadership styles described by psychologist Daniel Goleman and used interchangeably by executives. Assess the suitability of your leadership style as your team develop and gain experience. Understand that when your business is experiencing difficulties, you need…
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Emotional Intelligence
Key Learning Outcomes Define “emotional intelligence” as the level of awareness of your own and other people’s emotions. Understand that emotional intelligence is a key skill requirement for those in leadership roles, and is equally important in large and small businesses where you need to lead by example and develop your team’s emotional intelligence skills.…
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The Process of Team Development
Key Learning Outcomes Understand the positive impact of effective teamwork and management on your business’s productivity. Learn about the model introduced in 1965 by psychologist, Dr Bruce Tuckman, which outlines the five stages of team development: forming, storming, norming, performing and adjourning. Demonstrate that you can manage issues as they arise which enables your team…
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Introduction to Sales and Customer Service
Without customers a business does not survive. Learn what motivates people to buy and how you can increase your influence over them. Train your team to understand customer needs and how to better deliver solutions for them. Learn how to coach your team to become high-level performers. Use our proven sales process to ensure your…
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Free Article – Effective Meetings
Key Learning Outcomes Establish the purpose and goal of the meeting, and confirm that it is necessary. Recognise that meetings are opportunities for you to share and distribute information, build commitment and for problem-solving and decision-making. Identify who should attend the meeting and where and when it should be held, and what should be included…
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Working in Teams
Key Learning Outcomes Recognise that a team should have common purpose. Differentiate between a “working group” and a “team”. Understand the characteristics of an effective team. Recognise the benefits of a high-performing and effective team for your business. Article In their Harvard Business Review article, “The discipline of teams”, experts Jon Katzenbach and Douglas Smith…
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Job Specification
Key Learning Outcomes Recognise the need for strategic hiring of new staff to ensure your business receives the maximum return on investment. Document the requirements of a job and the qualities of the successful applicant before commencing the recruitment process. Apply our step-by-step guide to building a job profile for a new role or a…
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Selection Process
Key Learning Outcomes Recognise that a structured selection process will assist you to hire the right staff and save your business time and money. Adopt our attraction strategy to create an extensive list of applicants for your business to select from. Look at both internal and external sources when searching for potential candidates. Use our…
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Orientation Process
Key Learning Outcomes Understand the importance of the orientation process in ensuring your new employees are productive within a short time frame. Learn about the three phases of the orientation process. Understand some of the key features to consider when developing your orientation process. Recognise the value of new employees spending the time becoming familiar…