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The GROW Model
Learning outcomes: Adopt the four-stage questions-based model to help individuals and teams to design their own solutions. Use the model as a framework for gathering and assessing the goals, challenges, options and potential solutions without offering specific advice. Document both long and short-term goals and determine the best way forward to achieve these goals. Identify…
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Eight Steps for Leading Change
Key learning outcomes: Understand that your business is constantly evolving in a changing marketplace. Apply Dr John Kotter’s internationally recognised eight-step model for leading change. Recognise that some of your staff may resist change, which can be a significant challenge when strengthening your business. Acknowledge the importance of communication and buy-in when implementing change initiatives.…
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Leadership Traits
Key learning outcomes: Recognise that leaders share common traits. Learn that a positive attitude is invaluable during challenging and threatening situations. Distinguish between good and mediocre leaders with respect to their vision, communication and commitment. Understand the importance of honesty, empathy, consistency and flexibility in developing leadership skills. Article Think of a leader that you…
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Sources Of Power
Key learning outcomes: Improve your leadership skills. Learn that power and leadership are interrelated. Identify the advantages and disadvantages of exercising reward power. Distinguish between legitimate and coercive power. Recognise referent power and its relationship to expert power. Article Power and leadership are closely linked. People tend to follow those with power, and as a…
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Coaching Your Sales Team
Learning outcomes • Use your skills and experience to coach your sales team in order to bring out the best in them, maximise their performance, and celebrate team successes.• Understand the importance of consistency in the timing of meetings and how they are run. • Implement our suggestions for encouraging team members to participate in…
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Management By Walking Around
Key Learning Outcomes Implement management by walking around (MBWA) in your business to lift morale and productivity. Recognise the value in engaging in MBWA on a regular basis and adopting an informal and relaxed manner. Acknowledge the need to include all employees in your “walks” over a reasonable time frame, on a one-on-one basis. Adopt…
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Free Article – It’s All About Perspective
Key Learning Outcomes Understand that problems and issues are all important to the person who has them. Determine the need to address small problems before they become large and impact performance. Distinguish between the different types of goals, and the ease with which they can be achieved. Recognise that goals should be set by the…
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One On One Coaching
Key Learning Outcomes A well conducted coaching program will improve performance in individuals and across your entire business. Coaching provides the added benefit of identifying issues before they become bigger problems. Learn how to conduct powerful one-on-one coaching sessions with your team. Understand that a successful coaching program requires planning and discipline. Use our step…
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Understanding Leadership
Key Learning Outcomes Outline the different perceptions of “leadership” in a business. Distinguish between management and leadership, and examine the role of both in your business. Learn how to determine if you are a successful leader. Describe the characteristics that good leaders may have in common. Article For many owners and managers of small- to…
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Situational Leadership
Key Learning Outcomes Learn to adapt your leadership style to your business’s changing circumstances and situations. Outline the six leadership styles described by psychologist Daniel Goleman and used interchangeably by executives. Assess the suitability of your leadership style as your team develop and gain experience. Understand that when your business is experiencing difficulties, you need…