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Free Article – 7 Signs You Have a Culture Problem
Key learning outcomes: Recognise that a business’s culture is formed at its inception. Differentiate between a strong and a damaged culture. Understand the importance of monitoring your business for signs of staff unrest or poor morale. Conclude that a business’s culture is assessed both by staff and customers. Article: A business’s culture is to a…
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Free Article – Tips for a Good Night’s Sleep
Key learning outcomes: Recognise the contribution of good quality sleep to a healthy and productive lifestyle. Develop a nightly routine consisting of sleep-inducing activities. Acknowledge the benefit of regular exercise in establishing regular sleep patterns. Adopt a practice of minimising the use of electronic devices before you go to bed. Article: It is no secret…
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Free Article – Top 10 Mistakes Salespeople Make
Key learning outcomes: Acknowledge that all sales opportunities should be nurtured, regardless of the length of the sales process. Understand that a deal should be completed only once the customer is fully informed. Recognise that generating new business is as important as closing the deals. Implement a strategy of continually updating your skills and knowledge…
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Free Article – How To Grow Your Income
Key learning outcomes: Learn about the four ways to lift your business’s income. Implement strategies for increasing your clientele and the value of each transaction. Identify tried and tested tools for expanding repeat business. Assess ways of raising prices but at the same time retaining your customers. Article: Without any doubt, the question we get…
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Free Article – 10 Common Traits of Successful People
Key learning outcomes: Recognise that success takes many forms, ranging from, for example, financial success to performing to the best of one’s ability. Understand the importance of focusing on a successful outcome rather than the possibility of failure. Acknowledge that patience is a key element in achieving success. Develop your communication skills to improve your…
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Free Article – Top 10 Tips for Working Parents
Key learning outcomes: Develop a strategy in which you complete a task rather than aim for perfection. Determine the significant activities and events in your life, and ensure you give them priority. Recognise the various outsourcing options available to you. Establish a support network to help you through challenging situations. Article: Whether you want to…
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Free Article – 5 Signs You Are A Horrible Boss
Key learning outcomes: Acknowledge that a high staff turnover is an indication of problems in a business’s management. Learn that a business thrives not just on the boss’s input but also that of team members. Analyse job descriptions on a regular basis to ensure they reflect changes in the business. Recognise the need to be…
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Free Article – Forming New Habits
Key learning outcomes: Learn about Maltz’s theory that habits take a least 21 days to form, and sometimes much longer. Recognise that a behaviour is considered a habit when it becomes second nature. Describe the three phases of habit formation that form Tim Bartlow’s model. Acknowledge that some habits are harder to form than others,…
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Free Article – Top 10 Tips to Deal with Stress
Key learning outcomes: Recognise the need to pinpoint the root cause of stress. Distinguish between the sources of stress that you can change and those you cannot. Assess your time management skills and their impact on your stress levels. Learn that aiming for perfection can create additional pressures in your life. Article: Stress can affect…
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Free Article – Top 10 Tips for Delivering Great Customer Service
Key learning outcomes: Understand that customer service is not only about the product or service, but is also about the way it is delivered. Establish techniques for demonstrating that a customer is valued. Acknowledge the importance of adopting a positive tone when providing a service and personalising the customer experience. Identify the need to deliver…