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Free Article – Top 10 Tips For a Fast Start To 2015
Key learning outcomes: Understand the importance of making and implementing your plans early in the New Year. Develop clear and defined goals and an accompanying roadmap to help you to achieve the goals. Adopt the SWOT analysis tool to pinpoint opportunities and threats, and recognise the value of regularly upgrading your skills. Establish the importance…
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Free Article – Top 10 Ways To Motivate Employees
Key learning outcomes: Understand that motivating your team will convert to greater profitability and job satisfaction. Adopt strategies to improve employee motivation, such as introducing reward/recognition programs and offering flexible work schedules. Create a transparent and positive environment, such as responding to feedback and engaging in charitable programs. Acknowledge and support employees’ goals and dreams.…
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Database VS Clientbase
Key learning outcomes: Discover if you have a database or a clientbase. Learn about the benefits of maintaining good quality customer contacts. Establish that occasional, engaging communication is more productive than frequent, irrelevant communication. Recognise that a clientbase should be regularly reviewed and updated. Article: Over the past 10 years or so, collecting customer information…
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Free Article – Top 10 Reasons Why Your Goal Setting Fails
Key learning outcomes: Learn why goal setting fails in 90% of cases. Recognise that goals should be documented, realistic and limited to the most important goals. Understand the need to actively review your goals and exercise discipline to achieve them. Differentiate between setting positive and negative goals. Article: Statistics show that less than 10% of…
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Free Article – Top 10 Tips For Success in Retail
Key learning outcomes: Demonstrate the value of conducting market research prior to a product launch, creating a business plan and differentiating your business from the competition. Recognise the impact of your business’s location on its success. Understand the benefits and pitfalls of diversification. Conclude that the customer is your livelihood – so treat them well!…
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Free Article – Top 10 Tips For Making A Great First Impression
Key learning outcomes: Recognise that your first impression may be a lasting impression. Learn some of the tricks for ensuring you make a good impression every time. Adopt such techniques as punctuality, politeness, eye contact, smiling and smart appearance to ensure you get off to a good start. Develop research and relaxation skills to improve…
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Generation Ladder
Key learning outcomes: Learn to use the generation ladder to pinpoint the sources of your most valuable customers. Determine your rate of conversion of opportunities into new customers. Analyse the different sources of customers and seek ways to improve conversion rates for each source. Create an action plan to increase the number of new paying…
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The 5 Whys
Key learning outcomes: Learn that Toyoda’s 5 Whys is a useful problem-solving tool in both your work and personal lives. Apply the 5 Whys technique to both problem-solving and goal-setting. Recognise that the more we understand why we want something, the more likely we are to achieve it. Understand the limitation of the 5 Whys…
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Free Article – Top 10 Time Management Mistakes
Key learning outcomes: Understand that good time management will boost your business’s productivity and bottom line. Practise creating a to-do list and prioritising the tasks on the list. Develop strategies for optimising your peak working periods. Recognise that multi-tasking may negatively impact the quality of your work. Article Time is the one constant in life…
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Free Article – What Is Holding You Back?
Key learning outcomes: Acknowledge that you are responsible for your own success (or otherwise). Learn about the benefits of self-evaluation and reflection in guiding your success. Determine the relationship between effort and the end result. Recognise the value of listening to others, not just to the sound of your own voice. Article Why is it…