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Core Values
Key learning outcomes: Recognise that core values set the standard of behavior for your business and its employees. Distinguish between “espoused” and “enacted” values. Learn that shared or agreed values will contribute to your business’s or team’s success. Establish a process for embedding agreed core values in your business’s day-to-day operations. Article: What are core…
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Free Article – Top 10 Tips for Effective Delegation
Key learning outcomes: Recognise the benefits of effective delegation for you and your team members. Implement a strategy for selecting the best person when delegating tasks. Understand the importance of communicating the outcomes, objectives and your expectations in a delegation. Describe the common issues that arise when delegating tasks. Article: Anyone can ask or tell…
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Free Article – Top 10 Tips For Sales Success
Key learning outcomes: Learn that successful salespeople are passionate about their products or services. Acknowledge that administrative tasks are as important as selling, particularly in the area of compliance. Implement accurate and up-to-date systems for building relationships with customers. Recognise that you can learn as much from your successes as your losses. Article: So, you…
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The Pomodoro Technique
Key learning outcomes: Understand how the pomodoro technique can increase your ability to focus and your productivity. Learn about the benefits of breaking down large tasks into smaller portions. Conclude that grouping your outstanding tasks will maximise the output for each “pomodoro”. Develop strategies for managing distractions so as to improve your workflow. Article: Time…
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Free Article – Top 10 Traps for New Managers
Key learning outcomes: Establish the need to offer training and guidance to new managers as part of the handover process. Understand that an effective manager will drill down to find the cause of a problem rather than spend their time “putting out fires”. Develop strategies to eliminate issues relating to micromanagement when you delegate tasks…
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Absolute Best Leadership Quiz
Leadership is one of the most important qualities to acquire as a business owner or manager. Through building on your leadership skills you will be able to enhance the performance of those around you and this will in turn improve the performance of your business. Our short quiz is designed to give you a base…
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Free Article – Case Study – Communication Is The Key
Key learning outcomes: Learn that communication is essential in addressing problems and enables a customer to modify their expectations. Adopt a policy of always delivering what is promised to a customer. Recognise that honesty is the key in any service. Acknowledge that first impressions are lasting impressions. Article: It is a simple fact that not…
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The Marketing Mix – The Four P’s of Marketing
Key learning outcomes: Establish that the marketing department has a key role in a business’s success or failure. Recognise that a new product or service should be designed with customers’ needs and preferences in mind. Acknowledge the importance of a pricing strategy that considers value for the customer and the opportunities for discounting. Identify the…
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The Balanced Scorecard
Key learning outcomes: Learn how the balanced scorecard enables the assessment of a company’s future performance. Describe the four perspectives that are measured – financial, customer, business processes, and learning and growth. Understand that when using this tool, a company devises objectives, measures, targets and initiatives for each perspective. Implement the balance scorecard in your…
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Free Article – Top 10 Tips To Improve Your Presentation Skills
Key learning outcomes: Adopt some new techniques to minimise your fear of public speaking. Learn the benefits of slowing down your delivery and regulating your breathing. Create presentations that will make an impact. Find out how engaging in some story telling and having some fun will improve the experience for you and audience. Article: It…