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Review to Succeed
Key learning outcomes: Learn that conducting regular reviews will ensure your business remains profitable. Explain the benefits of yearly, quarterly, monthly and weekly reviews. Recognise the need to identify both the positive and negative outcomes during a review. Acknowledge that targets should be reasonable and achievable, and that goals can be revised if necessary. Article:…
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Ten C’s of Supplier Evaluation
Key learning outcomes: Describe the evaluation methodology devised by Ray Carter in 1995. Apply the 10 C’s whenever you change or appoint a supplier for your business. Understand the importance of researching potential suppliers before entering into agreements. Recognise that low cost and high quality may not go hand in hand. Article: Choosing between suppliers…
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Absolute Best Customer Service Quiz
Who do you work for? It does not matter if you work for yourself or you work for someone else, at the end of the day we all ultimately work for the customer – the person who pays for or uses your product or service. In simple terms the more satisfied our customers are, the more…
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The OODA Loop
Key learning outcomes: Learn about the four stages of the model – observe, orient, decide and act. Acknowledge the impact of the information-gathering process on the decisions you make. Explain why people may interpret information differently. Demonstrate the benefits of resolving situations swiftly. Article: The OODA (observe, orient, decide and act) loop is a proven…
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How To Fix a Poor Culture
Key learning outcomes: Understand that ignoring culture problems can damage your business’s productivity and profitability. Demonstrate, as a leader, that you care about your business’s culture and monitor and nurture it on an ongoing basis. Explain some of the primary causes of culture difficulties and suggest several remedies for each. Acknowledge that regular and open…
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Free Article – Top 10 Tips for Business Travel
Key learning outcomes: Acknowledge that while business travel may appear to be glamourous, it is also a cause of stress for some travellers. Determine that the more preparation you undertake, the more straightforward your business trips will be. Implement a strategy to ensure your technology works for you during your travels. Understand the importance of…
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Free Article – 7 Signs You Have a Culture Problem
Key learning outcomes: Recognise that a business’s culture is formed at its inception. Differentiate between a strong and a damaged culture. Understand the importance of monitoring your business for signs of staff unrest or poor morale. Conclude that a business’s culture is assessed both by staff and customers. Article: A business’s culture is to a…
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Model For Change
Key learning outcomes: Understand that the change process applies to both your working and personal lives. Identify the five key stages of the change process. Recognise the need for planning before embarking on the change process. Acknowledge that resistance needs to be overcome in order for the change initiative to succeed. Article: All change initiatives…
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Free Article – Tips for a Good Night’s Sleep
Key learning outcomes: Recognise the contribution of good quality sleep to a healthy and productive lifestyle. Develop a nightly routine consisting of sleep-inducing activities. Acknowledge the benefit of regular exercise in establishing regular sleep patterns. Adopt a practice of minimising the use of electronic devices before you go to bed. Article: It is no secret…
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Introduction to Business Culture
Key learning outcomes: Recognise that a business’s success hinges largely on a positive culture. Distinguish between above-the-line and below-the-line elements in a business’s culture. Learn that the foundations of a high-performance culture are employee engagement and shared goals. Acknowledge the significant role of leadership in developing a positive culture. Article: A business’s culture is what…